SDM888 Privacy Policy –
Member Personal Data Protection

SDM888 is an online entertainment platform operating exclusively for the Malaysian market. As a trusted platform operator, we are bound by Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection legislation.

This Privacy Policy explains in detail how SDM888 manages the personal information you provide to us, whether directly during account registration, during financial transactions, or indirectly through your use of our platform. The scope of this policy covers all services offered by SDM888, including slot games, fish shooting games, sports betting, the live game lobby, and all account-related functions.

We update this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data. The most recent update date is always displayed at the top of this document.

SDM888 only collects personal data that is strictly necessary to deliver quality, secure, and legally compliant services. We do not collect excessive or irrelevant data. The following are the categories of data we may collect from you:

Identity Data:

Contact Data:

Financial Data:

Technical & Usage Data:

Your personal data is collected through several key channels during your interactions with the SDM888 platform. We believe in full transparency and want to ensure you are always aware of how your information reaches us.

• Account registration: When you register as an SDM888 member, you provide basic information such as your name, phone number, email, and bank account details directly through our registration form.
• KYC verification process: During the Know Your Customer (KYC) process, you may be asked to submit a copy of your identification document for identity verification purposes in order to meet legal compliance requirements.
• Financial transactions: Every time you make a deposit or submit a withdrawal request, our system automatically records the relevant transaction details.
• Platform usage: When you use the SDM888 website or app, our systems automatically collect technical data such as your IP address, device type, and usage patterns via cookies and similar tracking technologies.
• Communication with customer support: When you contact our support team via live chat or email, the contents of that conversation may be stored for quality control and dispute resolution purposes.
• Gaming activity: A full record of your gaming activity, including bets placed, wins earned, and bonuses used, is stored as part of your account history.

SDM888 uses collected personal data solely for lawful, relevant, and necessary purposes. We will not use your data for any purpose unrelated to the provision of our services. The following are the primary purposes for which your personal data is used:

• Account management: Create, verify and maintain your member account, including processing password reset requests and personal information updates.
• Transaction processing: Process deposits, withdrawal of wins and all financial transactions in your account accurately and securely.
• Identity verification (KYC): Meet anti-money laundering (AML) compliance requirements and verify that you meet the minimum age eligibility criteria.
• Platform security: Detect and prevent fraud, account misuse, unauthorized access and any suspicious activity on the platform.
• Customer support: Provide technical assistance and resolve any complaints or enquiries you submit to our team.
• Service communications: Send you important notifications related to your account, security updates, changes to the Terms and Conditions or transaction information.
• Promotions and marketing: Send information about SDM888 promotional offers, bonuses and special campaigns – but only if you have given consent to receive such marketing communications.
• Legal compliance: Fulfill reporting obligations to the relevant authorities where required under applicable Malaysian law.
• Platform improvements: Analyze aggregated and anonymized usage patterns to improve user experience, technical performance and SDM888's game offerings.

SDM888 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, there are limited situations where we need to share your data with certain parties in order to deliver the services you use:

• Payment service providers: FPX, Touch 'n Go eWallet, Boost, GrabPay payment gateway providers and the banks involved in processing your transactions receive only the financial information necessary to complete the relevant transaction.
• Third-party game providers: Game developers providing game content for the SDM888 platform may receive limited technical data such as anonymized player IDs for game operation purposes.
• Relevant authorities: SDM888 will disclose personal data to the relevant government authorities, law enforcement bodies, or tribunals when required by court order or applicable Malaysian legislation.
• Identity verification services: Certified KYC service providers may receive your identity documents solely for identity verification purposes as required by law.
• Auditors and legal advisors: In certain situations, our independent auditors or legal advisors may access required data within the scope of their professional duties, subject to strict confidentiality agreements.

All third parties who receive your data are bound by strict data protection agreements and are only permitted to use that data for the specified purposes.

Data security is an absolute priority for SDM888. We continuously invest in the latest security infrastructure to ensure your personal data is always protected against any cyber threats.

• 256-bit SSL encryption: All data transmitted between your device and SDM888's servers is encrypted using the same 256-bit SSL standard used by leading banking institutions.
• Secure servers: Your data is stored in high-grade data centres equipped with multi-layered physical access controls, 24/7 monitoring, and automated backup systems.
• Internal access controls: Only SDM888 staff who genuinely require access to specific data to perform their duties are permitted to access it, in accordance with the principle of least privilege.
• Regular audits: Our security systems are regularly audited by qualified independent third parties to ensure they meet the latest industry standards.
• Retention period: Active account data is retained for the duration your account remains active. Following account closure, transaction and identity data are kept for a minimum of 7 years to meet legal compliance requirements before being securely destroyed.

SDM888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us deliver a smoother, more personalised, and more secure experience.

The following are the types of cookies we use:

• Essential cookies: These cookies are required for the platform's core functions such as login authentication, session security and site navigation. The platform will not function properly without them.
• Performance cookies: Collect aggregated and anonymized data on how you use our platform to help us understand which sections are most frequently used and which need improvement.
• Functional cookies: Save your preferences such as preferred language, display settings and login information to make your experience easier on future visits.
• Analytics cookies: Helps us analyze website traffic and understand traffic sources to improve our marketing strategy and platform content.

You can manage and delete cookies through your browser settings. Please note, however, that disabling essential cookies may affect the functionality and performance of the SDM888 platform.

Under the Personal Data Protection Act 2010 and SDM888's privacy policy, you have the following rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact our data protection team by email at [email protected] or via the live chat available on our platform. We will process your request within 30 business days of receipt.

SDM888 is an entertainment platform dedicated exclusively to adult users aged 18 years and above. We do not intentionally collect, process, or store any personal data from individuals under the age of 18.

• Our registration process is designed to screen and reject applications from those who do not meet the minimum age requirement.
• Should we find that we have inadvertently collected data from a minor, we will take immediate steps to delete all such data and close the account in question.
• Parents or guardians who suspect their child has registered on the SDM888 platform are advised to contact us immediately at [email protected].

SDM888 reserves the right to update or amend this Privacy Policy at any time. Any material changes — those that significantly affect your privacy rights — will be communicated to you via:

• In-platform notifications on SDM888 when you next log in
• Email notification to your registered email address
• Update the "Updated" date at the top of this document

Continued use of the SDM888 platform after any changes to this Privacy Policy take effect will be considered your acceptance of the updated policy. If you disagree with any changes, you have the right to close your account before those changes take effect.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how SDM888 handles your personal data, we encourage you to contact us directly. Our team is available 24 hours a day, 7 days a week.

• Privacy Email: [email protected]
• Live Chat: Available on the SDM888 platform at all times
• Response Time: Within 5 minutes via live chat; up to 2 business days via email for complex privacy inquiries

For data protection complaints that cannot be resolved directly with us, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia in accordance with the provisions of PDPA 2010.